How many properties can we view?
Viewings only available for properties without a virtual reality tour, up to a maximum of 2 properties.
Please note that we are unable to offer transport to and from properties, therefore you will need to make your own way to a viewing and ensure there is enough time between viewings.
How do I secure a property?
In order to secure a room/property we will need completed forms and deposits from the whole group. Please note that we do work on a first come first served basis.
What is a guarantor?
A guarantor is someone (usually a parent or guardian) who agrees to be responsible for your rent if you fail to pay. We require all students to have a UK based guarantor who earns in excess of £20,000 per annum. For international students unable to provide a UK guarantor, we would need a proportion of the rent paid in advance.
Are microwaves and kettles provided?
We do not provide small appliances such as microwaves, kettles and toasters. However, if previous tenants leave them behind we will leave them in situ for you to use but please note that if they break we are not responsible for replacing them.
What should I do if I want to renew my tenancy?
We would be happy to hear you are settled in your accommodation and if you wish to renew for another year please let us know. Before we release our available properties for the next academic year we will usually email your group and ask if you wish to remain. However, please do not rely on this and contact us if you wish to renew your tenancy.
What happens if I lose my keys?
If the property you are living in is managed by APYork, please contact the office and let us know your address and which bedroom you are occupying. Please note that we only attend to provide access during office opening hours. If you need to gain access out of hours you will need to contact a locksmith. If we are tenant find only for your property, you will need to get in touch with your landlord.
How do I report a problem or fault at the property?
Please see our report a repair section. Alternatively, please email in to email@example.com.
One of us has a change of circumstances and no longer wishes to proceed with their let, what do we do?
It is important to understand that once the tenancy agreement has been signed it is a legally binding document. If one of the tenants no longer wishes to proceed with their let, a replacement tenant will need to be found. The leaving tenant will remain liable for their rent and utility bills until a replacement tenant signs to legally take over the tenancy. It is the responsibility of all tenants to source a replacement and all remaining tenants must be happy with the new tenant. Please contact the office for further information.
My light doesn’t work, what should I do?
Replacing lightbulbs within the property is the responsibility of the tenants. You may wish to safely remove the lightbulb and take it along to a shop (such as Barnitts at 24-26 Colliergate, York YO1 8BW) to get a like for like replacement.
When does my tenancy end?
Please check your tenancy agreement for the end date, which will have been sent to you in the tenant confirmation email.
Please call 01904 411111 if you have any questions, or would simply like more information, alternatively contact us now.